The answers to your questions

Some questions come up regularly.

General

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Reservations

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Cancellations / changes

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Food and drinks

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  • Is parking at the hotel free of charge?

    You can park your car free of charge. We advise you to use parking P1 which is monitored by an observation system.

  • What are the times of check-in and check-out?

    You can check-in at our hotel from 3 to 7 pm. Please contact us in case you expect to arrive after 7 pm. Check-out is at 10:30 am.

  • Do you have rooms for disabled quests?

    Unfortunately we don’t have rooms for disabled guests.

  • I left something behind at your hotel after checking out. Whom should I contact?

    Should you have forgotten something at our hotel, please contact our front desk via email (frontdesk@oldruitenborgh.nl) or give us a call (+31 (0)527 - 244 600).

  • Can I express special wishes for my stay?

    Absolutely. We are more than happy to discuss your special wishes regarding your stay at our hotel.

  • Does the hotel have meeting rooms?

    We have four meeting rooms which can accommodate 2 up to 160 guests. All meeting rooms have audio-visual equipment. 

  • Is there an elevator in the hotel?

    Unfortunately, we don’t have an elevator.

  • What should I do if I arrive before 3 pm or after 7 pm?

    If you expect to arrive outside the check-in timeframe, please give our front desk a call at +31 (0)527 - 244 600.

  • Does the hotel have rental bikes?

    Yes, we have e-bikes for rent. Ask our front desk for more information.

  • Does the hotel have charging stations for my car or e-bike?

    Charging your car and/or electric bike is both possible with us.

  • Does the hotel have (free) Wi-Fi?

    Yes, we have free Wi-Fi with a very strong signal.

  • Can I get to the hotel by public transport?

    You can get to our hotel by public transport from all directions. There is a bus service to Vollenhove from the cities of Zwolle, Meppel and Emmeloord.

  • Do you have room service?

    Room service is available at little cost.

  • Can I get married at Stadspaleis Hotel OldRuitenborgh?

    Getting married in our beautiful Stadspaleis is absolutely possible. For more information click here.

  • Does the hotel offer amenities for meetings such as beamer, audio equipment, flip chart etc.?

    You can use all available audio-visual equipment and amenities.

  • Which leisure activities can we undertake during our stay?

    In and around Vollenhove there are plenty of leisure possibilities. For example, visiting National Park Weerribben-Wieden, Pantropica (formerly Orchid farm) Luttelgeest, Museum ‘De Fundatie’ or the fortified (‘Hanze‘) cities in the area. These are only a few examples. Ask our host for more options.

  • During which hours is the front desk manned?

    The front desk is manned from 10 am to 5 pm. Moreover, our concierge is 24/7 available.

  • How can I book a room?

    You have several options to book a room.

    - You can give us a call at +31 (0)527 - 244 600.

    - You can visit us in person: Groenestraat 24, 8325 AZ Vollenhove.

    - You can make a booking via the button on this website (top right).

  • How can I make reservations for the bar/lounge?

    You can give us a call at +31 (0)527 - 244 600.

  • How much is the tourist tax?

    Tourist tax is € 3,00 per person per night.

  • Are pets allowed at the hotel?

    No, pets are not allowed at our hotel.

  • How can I book a table?

    You can make reservations by: 

    - calling us at +31 (0)527 - 244 600

    - using the reservation form


  • How can I book a meeting room?

    You can book a meeting room by: 

    - calling us at +31 (0)527 - 244 600

    - sending an email to frontdesk@oldruitenborgh.nl

  • How can I book a package?

    You can book a package by: 

    - calling us at +31 (0)527 - 244 600

    - sending an email to frontdesk@oldruitenborgh.nl

  • Does the hotel have a family room?

    We don’t have a family room but we can always put an extra bed in your room.

  • Does the hotel have a bar or a restaurant?

    The hotel has a bar/lounge and a restaurant.

  • Does the hotel serve breakfast?

    We serve breakfast at your table.

  • Can I have lunch at the hotel?

    Lunches are served upon request only. Please contact us by phone (+31 (0)527 - 244 600) or email (frontdesk@oldruitenborgh.nl).

  • Is there room for dietary wishes and/or allergies?

    Absolutely. Inform our staff and they will let you know what the options are (vegetarian, gluten free etc.).

  • What are the opening hours of the restaurant?

    Our restaurant opens at 5:45 pm and closes at 9:00 pm (mon to sat). The restaurant is closed on sunday.

    The bar opens at 16:00 pm (mon to sat) and closes at 23:00 pm. The bar is closed on sunday.

  • How do I change or cancel my reservation?

    You can do that by sending an email to frontdesk@oldruitenborgh.nl

  • Can I extend my stay?

    This is possible provided that we have a room available. Ask our host for more information.